NJGlitz

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Thank you for choosing our customized glitter bottles. We take pride in creating personalized items that meet your unique preferences. Please review our Refund and Return Policy below to ensure your satisfaction and understanding of our processes:

Customization and Processing

  • Order Processing: Once you place your order and customization details are confirmed, we begin the process of creating your personalized glitter bottle. Due to the customized nature of each order, we are unable to make changes or cancel your order once it has been processed.
  • No Returns: We do not accept returns on customized glitter bottles as they are made specifically for you and cannot be resold. We encourage you to review your customization details carefully before submitting your order.

Refunds

Eligibility for Refunds: Refunds are only issued under the following circumstances:

  • Defective Product: If the product arrives defective or damaged due to our error, please contact us within 48 hours of receiving your order with photographic evidence of the damage. Upon review, we may offer a refund or replacement.
  • Order Discrepancy: If the received product significantly deviates from the customization details provided during the order process, please contact us immediately for rectification.

Non-refundable Situations: We do not offer refunds for:

  • Customer Error: Mistakes in customization details provided by the customer (e.g., incorrect spellings, color choices).
  • Shipping Issues: Delays or damages caused by shipping carriers once the package has left our facility.

Contact and Support

For any questions or concerns regarding your order, or to report a problem, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products.

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